Refund Policy
No refunds will be made, only exchanges.
- Returned items must be in their original condition: unworn, unwashed, unaltered, undamaged and free of perfume odor.
- Returns without prior agreement from our Customer Service Department will not be accepted.
- Customs duties (VAT) imposed by your government will not be refunded.
- Shipping costs are your responsibility.
To return an item:
Step 1: Send an e-mail to yaecouture@hotmail.com mentioning your order number within 2 days of receiving your package. Include an explanation and photos if possible. Returns without prior approval from our customer service department are not accepted.
Step 2: Once your request has been approved by Customer Service, you will receive a return address and a product return form. Return the item within 3 days of receiving the form, using the Post Office's normal economy service. Do not send the parcel by expedited courier services.
Don't forget to e-mail us the tracking number of your returned parcel.
Translated with DeepL.com (free version)
- Returned items must be in their original condition: unworn, unwashed, unaltered, undamaged and free of perfume odor.
- Returns without prior agreement from our Customer Service Department will not be accepted.
- Customs duties (VAT) imposed by your government will not be refunded.
- Shipping costs are your responsibility.
To return an item:
Step 1: Send an e-mail to yaecouture@hotmail.com mentioning your order number within 2 days of receiving your package. Include an explanation and photos if possible. Returns without prior approval from our customer service department are not accepted.
Step 2: Once your request has been approved by Customer Service, you will receive a return address and a product return form. Return the item within 3 days of receiving the form, using the Post Office's normal economy service. Do not send the parcel by expedited courier services.
Don't forget to e-mail us the tracking number of your returned parcel.
Translated with DeepL.com (free version)